#about
A product manager with a UX heart and a technical brain.
A UX design/researcher with visual design and Product Management experience
I'm a London an Auckland based product manager, with a background in UX design.
I'm currently the Lead Product Manager at Rush Digital, working on the NZ COVID-19 App and the New Zealand COVID-19 Posters.
Previously the product owner for the NHS COVID-19 QR Generator site.
I also write on Medium
The "why machine" aged 4
The "why machine" aged 4
Product Manager // Hypothesis Generator // Team Servant // Nerd Comunicator // The fall guy //Product Owner // Team Cheerleader
UX Designer // UI Designer // User Researcher // Interaction Designer // Experience Designer //Product Manager //Product Designer
I build digital things to help companies, but I don't always have the answers. What I do is find out what customers need, why they need it and translate that into products that are loved by users, and good for business.
As a team lead, I empower product teams to deliver customer value at every release by building competency in data-informed design, championing Lean UX and foster ownership within the team.
#work
a User Research Whitepaper
Quant and Qual user research / Survey Design / Original Qualitative Research Design / Copyright / Graphic Design
In an increasingly AI driven world, we need to collect more data from a wider range of users to create better, more accurate models and avoid biased algorithms. On the other hand, there has recently been a call for more ethical handling and acquisition of personal data, with proper consent and transparency.
I led a small in-house research team to examine the relationship people have with their data. We conducted research using an online survey and other qualitative methods such as opening a "data shop", to investigate, from the user’s perspective, how they decide on what data to give to companies.
In an increasing AI driven world, we need to collect more data from a wider range of users to create better, more accurate models and avoid biased algorithms. On the other hand, there has recently been a call for more ethical handling and acquisition of personal data, with proper consent and transparency.
I led a small in house research team to examine the relationship people have with their data. We conducted research using an online survey and other qualitative methods such as opening a "data shop", to investigate, from the user’s perspective, how they decide on what data to give to companies.
Next steps for an award winning cashless moneybox
Qual user research / Co-design / Designathon (Hack) Planning / Concepting / Product Roadmap and MVP
In 2016, New Zealand based bank ASB launched a cashless money box. It's aims were to accomodate for piggy banks in an increasingly cashless world. 3 years later, the bank approached Rush for a plan to re-engage new users, and increase retention of the product.
I lead a project which took ASB along on a co-design process. Designing the future of Clever Kash with the youth of NZ. We firstly conducted interviews with parents, a five day diary study with students of Ormiston Junior College. Then ran a "designathon" ideate on the how we could improve the product for kids growing up in the 2010s.
In an increasing AI driven world, we need to collect more data from a wider range of users to create better, more accurate models and avoid biased algorithms. On the other hand, there has recently been a call for more ethical handling and acquisition of personal data, with proper consent and transparency.
I led a small in house research team to examine the relationship people have with their data. We conducted research using an online survey and other qualitative methods such as opening a "data shop", to investigate, from the user’s perspective, how they decide on what data to give to companies.
IXDA Awards 2018 Finalist
Quant and Qual user research / Design Specifications and Roadmap / Industrial Design / Wireframing / High Fidelity Prototyping /User Testing
Mental health problems can make everyday things such as cleaning or having a shower very overwhelming, support from family and friends were found to be the key to recovery.
Encuro Blocks are designed to communicate and visualise problems, both emotional and practical. It helps those around the sufferer understand what they are going through and help them help the user.
Open Banking Hackathon Winner
Open Banking Hackathon Winner
Hackathon / UX & UI Design / Pitching / Presentation Deck Design
FOOBA is a concept to help match first time home buyers to properties (and mortgages). Lloyds bank uses the new open banking protocol to show the potential buyers what they realistically afford, taking into account their savings, income and spending habits across different banks and financial institutions.
By integrating open banking and real estate APIs, users are shown homes, rather than mortgage products and percentages, making the purchase process less intimidating for first timers.
A User Centric Workshop
Workshop Lead / Stakeholder Interviews / Empathy Maps / Journey Maps / Co-creation
After a short discovery phase, a half-day workshop was created to educate stakeholders on best practice service design methods.
After a short discovery phase, a half-day workshop was created to educate stakeholders on best practice service design methods.
Please contact me to find out more
User Research // Guideline Creation // Illustration
Volkwagen Group POC // Conversation Design // Lo-Fi Mockup
#contact